Política de reembolso
Return & Exchange Policy
We aim to provide a smooth and satisfactory shopping experience. If you are not fully satisfied with your purchase, our return policy is designed to ensure you can return or exchange items with ease.
Eligibility for Returns or Exchanges
- You have 15 days from the date you receive your product to request a return or exchange.
- Items must be in their original, unused condition and include all original packaging and tags.
How to Request a Return or Exchange
- To initiate a return or exchange, please email us at accesoclaris@gmail.com with your order number and details of the product you wish to return or exchange.
- We will provide further instructions and assist you through the process.
Damaged or Defective Products
- If your item arrives damaged or defective, please contact us immediately at accesoclaris@gmail.com or via our WhatsApp [WhatsApp link]. Kindly provide photos of the damage along with your order number, and we will resolve the issue promptly.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping method to ensure your return reaches us.
Non-Returnable Items
- Certain items may not be eligible for return, including final sale items or personalized products. Please refer to the product page for specific information regarding return eligibility.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please note that shipping fees are non-refundable.
Exchanges
- If you wish to exchange an item for a different size or color, follow the return procedure. Once your return is received, we will process your exchange. If the desired item is unavailable, we will issue a refund.
Order Modifications
- If you need to modify your order, please contact us as soon as possible at accesoclaris@gmail.com. If your order has not yet been shipped, we will make every effort to accommodate changes.
Contact Us
- For any questions or concerns, feel free to reach out via email at accesoclaris@gmail.com or through WhatsApp for immediate assistance.